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TWP13

Forms And Policies

  • Return Policy
  • Privacy Policy

Need to return your Drill Doctor?  We stand behind our products, and want you to be happy.  To that end, please contact us via phone or email, before sending your machine back so we can evaluate the nature of the problem.

Click here to email

Phone: 800-597-6170

Returns will only be accepted with prior authorization from Customer Service. Call us at 800-597-6170 to obtain a Returned Materials Authorization (RMA) number. You will need to specify the model being returned, and the reason for the return. The RMA number must appear on each shipping container or package and all paperwork accompanying the return. Returns must be safely packaged and all items must be in original packaging.

Goods must be shipped freight prepaid via a reliable freight carrier. You are responsible for the goods until received in our warehouse including excessive wear or damages. Credits or refunds will be issued after the returns are inspected by DAREX.

RETURN GOODS TO:

DAREX, LLC 
210 E Hersey St. 
Ashland OR 97520

DAREX stands behind the quality of its products, and warrants that such products are free from defects in material and workmanship and that these products will perform as intended when used correctly and in compliance with all safety warnings. Warranty of quality varies by product from confirmed receipt of purchase. No other warranties are offered, either expressed or implied, with regard to our products, and DAREX expressly disclaims any warranty of fitness for a particular reason.

Thank you for your attention to these policies. Our intention is to best serve all of our customers and have a mutually satisfying relationship.

Privacy Notice

This privacy notice discloses the privacy practices for Darex.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.