Need to return your Drill Doctor? We stand behind our products, and want you to be happy. To that end, please contact us via phone or email, before sending your machine back so we can evaluate the nature of the problem.
Click here to email (make this a clickable link to the customer service contact)
Returns will only be accepted with prior authorization from Customer Service. Call us at 800-597-6170 to obtain a Returned Materials Authorization (RMA) number. You will need to specify the model being returned, and the reason for the return. The RMA number must appear on each shipping container or package and all paperwork accompanying the return. Returns must be safely packaged and all items must be in original packaging.
Goods must be shipped freight prepaid via a reliable freight carrier. You are responsible for the goods until received in our warehouse including excessive wear or damages. Credits or refunds will be issued after the returns are inspected by DAREX.
RETURN GOODS TO:
210 E Hersey St.
Ashland OR 97520
DAREX stands behind the quality of its products, and warrants that such products are free from defects in material and workmanship and that these products will perform as intended when used correctly and in compliance with all safety warnings. Warranty of quality varies by product from confirmed receipt of purchase. No other warranties are offered, either expressed or implied, with regard to our products, and DAREX expressly disclaims any warranty of fitness for a particular reason.Thank you for your attention to these policies. Our intention is to best serve all of our customers and have a mutually satisfying relationship.