We have tried to provide as complete a list as possible, based on feedback from our customers. General questions are covered in this section. For answers to more technical questions, regarding sharpening procedures, etc. go to our Technical FAQ page.

We understand that occasionally a question or problem arises that we may not have covered in either section. In that case we invite you to call our Technical Support Group at 800-418-1439.

Our hours are from 7:30 AM - 3:30 PM, Monday through Friday, Pacific Time. We have skilled technical professionals ready to solve your problem and help you get the most from your Drill Doctor. They have each model on hand and will resolve your problem quickly.

• Can I sharpen a broken drill bit?
• How can I give you my comments about your web site?
• How hard should I push the chuck in while sharpening?
• How many times should I turn the chuck while sharpening?
• I can't seem to change the sharpening angle from 118° to 135°. The loop handle won't budge.
• I sharpened my drill bit, but it doesn't seem to cut very well. Why is the trailing edge of the bit higher than the cutting edge?
• I'm still having problems!
• What is the difference between the 118° and the 135° sharpening angle? Which angle should I use?
• What should I know about sharpening specialty drill bits?
• Why can't I sharpen a small diameter bit properly?
• Why does the sharpening tube move? Is it supposed to move?
• Why is the chisel point of my drill bit turning after I sharpen the bit?
• Why is the drill bit not centered in the chuck?
• Why is the point of my drill bit flat?
• Why would I want to use a split-point bit, and how do I split the point?