If you have experienced any difficulties with our products, we would like to resolve the issue the best way possible. Your satisfaction is our priority.
If you need a replacement part or new sharpener due to a manufacturing defect, please call us at 800-597-6170 before shipping any product to us. We will assist you in creating a return shipping label. We will send warranty related replacements free of charge.
For non-warranty items, please call us at 800-597-6170 before shipping any product to us. Your RMA number must appear on the exterior of the shipping container. Packages must be shipped with a reliable delivery service, such as UPS, FedEx or the US Postal Service. Return postage for non-warranty returns is the responsibility of the sender and must be pre-paid (no C.O.D.s). You are responsible for the products until we receive them, including handling any claims of excessive wear or damage caused during transport to us.
Credits or refunds will be issued after the returns are received and inspected by Darex, LLC. Credits and refunds will be issued in the same form they were received. Electronic refunds (such as credit and debit card transactions) are processed within 1 week of receiving the returned product. The time for electronic credits to appear on your bank statement will vary by bank.
Darex, LLC stands behind the quality of our products, and warrants that such products are free from defects in material and workmanship and that these products will perform as intended when used correctly and in compliance with all safety warnings. Warranty of quality varies by products from confirmed receipt of purchase. No other warranties are offered, either expressed or implied, with regard to our products, and Darex, LLC expressly disclaims any warranty of fitness for a particular application.
Thank you for your attention to our policies. Our intention is to best serve all of our customers and have a mutually satisfying relationship.
This privacy notice discloses the privacy practices for DAREX, LLC. This privacy notice applies solely to information collected by this web site, and notifies you of the following:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
At Darex, we like simple language that expresses how we think, feel, and what we mean in direct and honest terms. Sometimes, as a business, we are required to include things from a legal standpoint like the information below. Please don’t hold it against us and know that we will include as little as possible.
Terms & Conditions
THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES
All the content on this site is owned by Darex, LLC. All rights reserved.
Website Usage Restrictions
You may access and view the content appearing on this Website for personal, non-commercial use only! You may download and/or copy portions of the content for personal, non-commercial use only, provided that a) retain all copyright, trademark or other proprietary notices contained on the content, b) do not modify or alter the content in any way and c) do not make content available to any third party. Darex reserves complete title and full intellectual property rights in any content that you download from this Website.
You agree to use this Website only for lawful purposes. The following are included, but not limited to, in strictly prohibited actions: i) misrepresenting the identity of a user; ii) tampering in any way with this Website; and iii) conducting any type of fraudulent activity.
Links to Third Party Sites
Please understand that when you access another web site through this one, Darex can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other website.
Communications with Darex
We welcome your comments regarding this site. However; comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to Darex will be treated as non-confidential and nonproprietary. All communications to Darex become the exclusive property of Darex and you agree that by transmitting any communication you relinquish all rights and interests in same. Darex shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. Darex shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Therefore; Darex discourages you from transmitting information that you do not wish to assign to Darex, including confidential information or creative ideas. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that Darex may copy all or part of your communication in any response(s) it makes to you.
All product names, logos, trademarks, as well as other marks and trade names on this Website are the properties of Darex or their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner. The entire contents of this Website, including but not limited to text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information, and software (collectively, “Content”) are subject to copyright, trademark, or other proprietary rights or licenses held by Darex or by third parties who have licensed their rights to Darex. All content is copyrighted as a collective work under the U.S. and international copyright laws and Darex owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided in this agreement, you may not distribute, publish, transmit, reuse, repost, “and frame” the Content in any manner or sell or attempt to sell the Content.
Accuracy and Content
Darex is working hard to ensure that the information provided on the Darex site or in any Darex catalog or advertisements are accurate and up-to-date, but due to the risk that the information may be compromised by software or procedural errors, Darex does not guarantee the accuracy or completeness of the information provided on this site or in any Darex catalog or advertisement. Darex reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping & handling rates are subject to change without notice. We apologize for any inconvenience this may cause you.
Darex does not warrant the accuracy, integrity or completeness of the content provided in this Website or in any Darex catalog or advertisement, including any advice or other similar information obtained by you from us though this Website or in any Darex catalog or advertisement. Darex makes no representation that the content provided in this Website or in any Darex catalog or advertisement is applicable or appropriate for use in locations outside the United States.
No Warranties; Limitation of Liability for Website, Darex catalog or any type of Darex advertisement
In no event shall Darex, its Directors, Officers, Employees, Affiliates, Successors, or Assigns or Other Representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability, or other theory, to you, or any other person or entity for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this Website, Darex catalog or any type of Darex advertisement or any content on this Website, Darex catalog or any type of Darex advertisement, even if Darex or its Representative has been advised of the possibility of such damages. If you are dissatisfied with this Website, Darex catalog or any type of Darex advertisement and the content contained therein or these Terms and Conditions, your sole and exclusive remedy is to discontinue use of this Website, Darex catalog or any type of Darex advertisement. If any portion of this limitation is found to be invalid or unenforceable for any reason, then Darex’s total liability to you shall in no event exceed one hundred United States dollars (US $100.00). Some states do not allow the exclusion and limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
No Warranties; Limitation of Liability for Merchandise
All merchandise listed in this Website, Darex catalog or any type of Darex advertisement are “as is” (to the extent allowed by law) and, unless otherwise specifically noted, are without warranties of any type, express or implied. Darex disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose.
Darex disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Darex's liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Darex retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Darex thus encourages customers to use caution when placing an order, as once placed the order cannot be cancelled, nor the item returned or exchanged unless Darex expressly consents.
The Terms and Conditions constitute the entire agreement between you and Darex with respect to this Website, Darex catalog or any type of Darex advertisement. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Darex with respect to this Website, Darex catalog or any type of Darex advertisement. No modification of the Terms and Conditions shall be effective unless it is authorized in writing by Darex. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Choice of Law
By use of this Website, Darex catalog or any type of Darex advertisement, you agree that the laws of the State of Oregon, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Darex or its affiliates.
Notice for Use Tax in States Where Darex Tool Does Not Collect Sales Tax.
Darex Tool collects sales tax in CA. This notice is for customers who take delivery of merchandise in other states.
Purchases Shipped to California:
The State of California requires California purchasers to report all purchases of tangible personal property that are not taxed by the retailer and pay use tax on those purchases unless exempt under California law. The tax may be reported and paid on the California individual income tax return or by filing a consumer use tax return with the California Department of Revenue. These forms and corresponding instructions may be found on the California Department of Revenue's Internet website.
The Minimum Advertised Price Policy (MAPP) applies to the marketed price of the product. Darex does not and will not impose or enforce specific pricing with respect to the actual re-sale of products. The customer retains the right to sell products at any price they deem appropriate.
Pricing on an internet site is considered a “marketed price” and must adhere to the MAPP policy. Once the pricing is associated with intent to purchase, the price becomes the selling price and is not bound by this MAPP policy. The MAPP policy does not apply to in-store advertisement or in-store everyday pricing.
Darex may choose to offer special promotions on certain products and adjust the pricing associated with the MAPP policy or suspend the MAPP policy. Customers will receive a minimum 30-day notice for these adjustments.
Intentional or repeated failure to abide by this policy will result in the loss of co-op funds and may result in the loss of authorized customer status with Darex.
Drill Doctor is part of Darex, a 4th-generation family owned company in Ashland, Oregon. For over 40 years we have been creating industry-leading sharpening tools here in the USA. We are over 100 co-workers strong, dedicated to producing high-quality tools and providing exceptional customer service. Read more...